Regulations of the online store ""
These Regulations set out the rules for entering into sales contracts through the "Izpol" Internet store and the performance of these contracts, the rights and obligations of the store and the customer, as well as the rules of the complaint procedure.

Placing an order by the customer is tantamount to acceptance of these Regulations.

The Internet Store " Izpol " available at is owned by the company IZPOL Sp.j Maria Buchert Ewa Wadoń, with its registered seat in Poznan, 261 Głogowska Street 60-104 Poznan, NIP (Tax Identification Number): 779-00-21-772, REGON (Business Identification Number): 632193277 (entered in the National Court Register kept by the District Court Poznań-Nowe Miasto and Wilda in Poznań, VIII Economic Department under KRS number: 0000091070 ) (hereinafter: Izpol or the Seller).

1.1.The "Izpol" Store sells fabrics and sewing accessories. The website allows placing orders and reservations for goods listed on

2.1. The Buyer may be a natural person, a legal person or an organizational unit without legal personality, to which the law grants legal capacity (hereinafter: the Buyer or the Customer).
2.(3) A consumer is a natural person making a legal transaction with the Seller not directly related to his economic or professional activity.
2.(4) An entrepreneur is a natural person, a legal person and an organizational unit, conducting business or professional activity on its own behalf.

3.1.All goods offered in the store" Izpol " are brand new, free from physical and legal defects. All goods have been legally introduced into the Polish market.
3.2.Goods are sold by running meters, coupons or pieces. The minimum quantity of ordered goods can not be less than 0.50 m.b. , one fabric coupon or one piece.
4.1. All prices given on the "Izpol" websites are given in Polish zloty (PLN), are gross prices (i.e. they include all components such as customs duties and taxes, including VAT) and take into account the discount for payment in cash or by bank transfer.
4.(2) The price binding for the parties is the price at which the customer ordered the goods in the order.
4.(3) The quoted prices of goods do not include the cost of delivery, which depends on the method of delivery.

5.1. For all ordered goods in the online store "Izpol" are issued in accordance with Article 106b ofthe Law on VAT paragraph 5-7 (Journal ofLaws. 2019 item 1751 on amendments to the Act on tax on goods and services and some other acts) fiscal receipts or fiscal receipts with NIP number or VAT invoices. Pursuant to the provisions of the VAT Act of March 11, 2004 (i.e. Journal of Laws of 2011, No. 177, item 1054, as amended), the signature of the customer - as the purchaser of goods - is not a mandatory element of the content of a VAT invoice. In this situation, the buyer only receives the original invoice signed by the Seller. It should be borne in mind that in the event that a buyer who is a natural person places an order or makes a purchase using the data (including name/company and Tax Identification Number) relating to the business activity conducted by this buyer, it will be presumed that the purchase is made by him in connection with such activity and the invoice will be issued to this buyer as an entrepreneur.

5.2 If the customer does not place an order with the TIN number , the seller will issue a fiscal receipt by default , for which it will no longer be possible to issue an invoice.

6.1. An order and temporary reservations in the "Izpol" Internet store can be placed in the following manner:
a) by means of the IT system (website) of the Internet store,
b) by e-mail sent to the address:
6.2. the order referred to in item 6.1.b. of these Regulations must contain the name and surname of the ordering party, his/her postal address and e-mail address, VAT number (applies only to business entities purchasing the goods and is used to issue a correct VAT invoice), delivery address, telephone number and names, quantities and prices of the ordered goods.
6.3.The Seller shall accept the order or reservation for execution after checking the availability of the ordered or reserved product in the warehouse.
6.4.Orders and reservations are processed according to the order in which a given order is placed. The execution time is determined, among other things, by the number of the order, reservation in connection with which we encourage you to place orders, reservations through the system of the online store, which guarantees immediate assignment of the order number, reservation.
7. (1) Confirmation of acceptance of orders and reservations for implementation shall be made within a maximum of 8 working hours (working hours are understood as hours between 9:00-17:00 on days from Monday to Friday, excluding public holidays) from the moment of placing an order by the Buyer .
7.(2) During this time an e-mail will be sent to the Buyer with information about the date of shipment of goods or the date of validity of the reservation. special cases the seller reserves the right not to accept the order or reservation for execution (e.g. due to lack of goods in stock)
8.2.If the payment is not made within 5 days of the order, "Izpol" Store reserves the right to cancel the order.
9.1.When the Seller confirms the acceptance of the Customer's order/reservation for execution during the order process, in accordance with the regulations indicated in points 6 and 7 of the Regulations, a distance sales agreement is concluded between "Izpol" and the Customer

10. 1. In accordance with the obligation arising from the provisions of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144 item 1204, as amended), we inform you that in order to be able to use the purchases in our store, the Customer's computer and software of this computer should meet the following requirements: A PC with an operating system that allows you to run a web browser at the recommended screen resolution: 1024 x 768 pixels or higher. In addition, in accordance with these regulations, we would like to inform you that it is forbidden for the Customer to place any information of an unlawful nature or information that violates good morals on the websites of our store.

11.1 The time of order fulfillment is determined by the merchant at the time of accepting the order for processing. Normally, it does not exceed 2 working days (for orders placed by 16:00 on a given day. The merchant reserves the right to extend the order processing time by 1 working day after informing the customer.

12.1 Ordered goods are delivered in the manner indicated by the Customer at the time of placing the order: a) The shipment sent via courier company generally reaches the customer on the second working day after the day of sending the package. All shipments sent via courier company are insured - insurance costs are borne by the seller.

13.1 Payment for goods can be made by the method chosen at the time of placing the order.
In the case of foreign orders Store" Izpol" accepts only payment by bank transfer.
13.2.Foreign shipping costs depend on the price list of the country to which the goods are shipped. Therefore, detailed shipping costs are determined individually, by e-mail, or by phone and are added to the value of the ordered goods. Foreign shipments are not included in the free shipping promotion.

14.1. If the buyer makes a purchase as an entrepreneur or on behalf of an enterprise, the consumer's rights set forth in the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2014, item 827) do not apply to him.
14.(2) A customer making a purchase as a consumer (i.e. as a natural person making a legal transaction with an entrepreneur that is not directly related to his/her business or professional activity), who has entered into a remote contract through the "Izpol" store, regardless of the form of delivery or collection of the goods, may withdraw from this contract without stating reasons by making a statement to that effect in writing within fourteen days from the date of delivery to him/her of the goods constituting the subject of this contract.
14.3.To meet this deadline it is sufficient to send to the Seller, before the expiration of this period, the appropriate statement of the customer.
14.4.In order to exercise the right to withdraw from the contract, the Customer should inform the Seller, i.e. IZPOL Sp.j Maria Buchert Ewa Wadoń, 261 Głogowska Street, 60-104 Poznań NIP: 779-00-21-772, REGON: 632193277, KRS: 0000091070 , e-mail address:, fax: +48 61 8350786 about his/her decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by mail, fax or e-mail).
14.(5) In such a situation, the Customer may use the model withdrawal form, but it is not mandatory.The Customer may also fill out and send the withdrawal form or any other unequivocal statement electronically on the Seller's website []. If the Customer uses this option, Izpol will immediately send you an acknowledgment of receipt of the withdrawal information on a durable medium ( by e-mail).
14.(6) In order to comply with the deadline for withdrawal, it is sufficient for the Customer to send information on the exercise of your right of withdrawal before the expiry of the deadline for withdrawal.

15.1.Withdrawal from the entire purchased goods :

If the customer withdraws from the contract , a :

1.The shipment of the goods has not yet been made ( the goods remain physically in the stock of Izpol Sp.J.) we will return all payments received from you ( including shipping costs ) no later than 14 days from the day we are informed of your decision to exercise your right to withdraw from this contract.

2.The shipment of the goods has been made ( the goods have physically left our warehouse) , we will refund the payments received from you , less the shipping costs within 14 days from the time of delivery of the goods to the registered office of Izpol Sp.J.

Withdrawal from a part of the purchased goods :

In case of withdrawal from the contract of purchase of a part of the goods for which the customer has obtained a promotional discount resulting from the amount of purchase (e.g. 5% for 500 PLN , 10% for 1000 PLN, etc.) or the quantity of purchase ( e.g. 5% for 5 mt, 10% for 10 mt), and after its return the sum of prices of the remaining goods does not meet the criterion of discount, Izpol Sp.J. company will issue a new proof of purchase for the left goods, and the customer will receive a refund reduced by the previously obtained discount

The refund will be made no later than 14 days after the goods are delivered to Izpol Sp.J. headquarters.

If the goods are sent back in a deteriorated or damaged condition , we reserve the right to adequately reduce the amount of the refund.

15.2.The Seller may withhold reimbursement until receipt of the item or until the Seller is provided with proof of its return, whichever occurs first. Returned goods should be in an unaltered, uncut and untreated condition.
15.3.The consumer should include any proof of sale received with the goods. 15.4.The returned goods should be securely packed and delivered to IZPOL SP.J. at the address of its headquarters.
16.1.The Seller shall refund the payment using the same means of payment that were used by the Customer in the original transaction, unless the Buyer has expressly agreed to a different solution.
16.2.In any case, the Buyer will not incur any fees in connection with this return.
16.3.The Customer is obliged to send back or hand over the item to the Seller immediately, and in any case no later than 14 days from the day on which Kilent informed Izpol about withdrawal from this agreement.
16.4.The deadline is met if the Buyer sends back the thing before the expiry of the 14-day period. The customer shall bear the direct costs of returning the item.
16.(5) The buyer shall be liable only for the diminution in value of the thing resulting from the use of the thing in a manner other than necessary to determine the nature, characteristics and functioning of the thing.
17.(1) In accordance with Article 38 point 3 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), the right of withdrawal from the contract concluded remotely does not apply to consumers in respect of contracts in which the subject of performance is a non-refabricated thing, produced to the consumer's specifications or serving to meet his individualized needs.
17.(2) Fabric trimmed from the beam according to the customer's preferences constitutes a " thing serving to meet his individualized needs" within the meaning of Article 38(3) of the Law of May 30, 2014 on consumer rights. As a consequence of the sale of this type of product, the consumer is not entitled to the statutory right of withdrawal.

18. 1.Goods offered in the online store "Izpol" are covered by the store's warranty.
18.(2) If the purchase is made by a customer who is a consumer, then the conformity of the sold goods with the contract is covered by the liability of the seller under the rules regulated by the provisions of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827).
18.(3) Before collecting the package from the post office or from the courier, you should check that the packaging has not been damaged in transit. In particular, pay attention to the condition of the tapes stuck on the parcel. If the packaging of the parcel bears signs of damage or if the tapes are broken, do not accept the parcel and in the presence of the courier, open it and possibly draw up a damage report and contact the seller as soon as possible to clarify the matter.
18. 4. In the case of sale of goods to a consumer:
(a) the seller shall be liable to the buyer if the consumer goods at the time of issue are inconsistent with the contract
(b) the seller shall be liable for the inconsistency of consumer goods with the contract only if it is found before the expiration of two years from the issue of these goods to the buyer; this period runs anew if the goods are replaced
c) the buyer loses his rights (to demand repair or replacement of the goods with a new one, or to demand a reduction in the price of the goods or to withdraw from the contract) if he does not notify the seller of this before the expiry of one year from the discovery of the non-conformity of the consumer goods with the contract
18.5. In the case of non-conformity of the goods with the contract, the advertised goods, together with a letter specifying the non-conformity and expectations regarding the manner of implementation of the complaint, should be sent back using a courier company or the Polish Post Office, to the address of the company Izpol SP.J.
18.6. If the sold thing has a defect, the Buyer may make a statement to request
to reduce the price or withdraw from the contract,
18.7. The statement referred to in paragraph 18.6. is not binding on the Seller, if the Seller immediately replaces the defective thing to a defect-free thing or removes the defect.
18.(8) If the buyer is a consumer, he may, instead of the removal of defects proposed by the Seller, demand the replacement of the thing to be free from defects or, instead of replacing the thing, demand the removal of the defect, unless bringing the thing into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared with the manner proposed by the Seller. In assessing the excessiveness of the costs, the value of the defect-free item, the nature and significance of the defect found shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the buyer.
18.(9) Within fourteen days from the date of receipt by the Seller of the Buyer's statement referred to in Section 18.6, the Seller shall give the Buyer a specific response on whether or not to grant the request and how to exercise the rights under the warranty.
18.(10) If the option to reduce the price is selected, the Seller shall offer to reduce the price in such proportion to the price under the contract as the value of the thing with defect remains to the value of the thing without defect.
18.(11) The buyer may not withdraw from the contract if the defect is insignificant.
18.12.The seller may refuse to satisfy the buyer's request if bringing the defective thing into conformity with the contract in the manner chosen by the buyer is impossible or in comparison with the other possible way of bringing it into conformity with the contract would require excessive costs.
18.13.If the buyer is an entrepreneur, the seller may refuse to replace the item with a defect-free item or remove the defect if the cost of satisfying this obligation exceeds the price of the sold item.
18.(14) The buyer who exercises his rights under the warranty shall be obliged to deliver the defective thing to the seat of Izpol through the Polish Post at the Seller's expense.
18.(16) If the buyer is an entrepreneur, he loses his rights under the warranty if he did not examine the item in the time and manner usual for items of this type and did not immediately notify the Seller of the defect, and if the defect came to light only later - if he did not notify the Seller immediately after its discovery. Sending notice of the defect before its expiration shall be sufficient to meet the above deadline.
18.(17) The warranty shall not apply when the goods have been mechanically damaged for reasons for which the Seller is not responsible, in particular due to improper use.
18.(18) Differences in the shade of fabrics that result from differently set parameters of the monitor or graphics card do not constitute grounds for complaint. Photos shown on the Store are illustrative, fabrics and colors may differ slightly from those available.

19. 1. Providing personal data by the Customer is voluntary, however, failure to provide such data will result in the Customer's inability to make purchases. By making a purchase or registering, the Customer agrees to the collection, processing and use of the Customer's personal data by the seller for the purpose and to the extent necessary for the seller to carry out the order (i.e. to deliver the shipment to the Customer and make settlements)
19.2. The data will be processed in accordance with all security requirements specified in the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2002, No. 101 item 926 as amended) and the executive regulations issued on its basis. The customer has the right to free access (inspection) to his/her personal data, the right to correct them, as well as the right to request to cease their processing and their removal from the database, which should be reported to the data administrator, in writing

19.3.The customer is responsible for providing false personal data.
19.4.Entrusted personal data shall be used only for the purpose of:
(a) Personal data are not shared with other entities for marketing purposes.
b) If the customer agrees ( Newsletter - the "subscribe" window and when creating an active account), in order to inform about new products, services and promotions offered by the "Izpol" store.

The administrator of your personal data is IZPOL Maria Buchert Ewa Wadoń sp.j. with its registered office
in Poznań, 261 Głogowska Street, 60 - 104 Poznań, entered in the Register of Entrepreneurs of the National
Court Register, under KRS number 0000091070, whose registration files are kept
by the District Court Poznań- Nowe Miasto and Wilda in Poznań, VIII Economic Department
of the National Court Register.
1. The customer may contact the Administrator by writing to: or by calling
number: 516 019 759
2. Personal data will be processed for the purpose of concluding and executing the sales contract on the basis of
concluded contract, i.e. Article 6(1)(b) RODO.
3. Detailed provisions concerning the protection of personal data can be found in the
Information Clause concerning the processing of personal data, which is available on the
website at

20.1.Product descriptions and their photos are taken from the database owned by IZPOL. 20.2.Any commercial use of product information from this database is prohibited.
20.3.According to the Law on Protection of Copyright and Intellectual Property, it is illegal to copy photos and descriptions.
20.4.All photos and descriptions are the property of Izpol sp.j. and we do not agree to copy them. Copying descriptions and photos will be enforced in accordance with the Act of February 4, 1994 on Copyright and Related Rights ( i.e. Journal of Laws of 2006, No.90, item 631 as amended ) without separate warning.

21. Binding law
21.1. The information contained on the websites of the store do not constitute an offer within the meaning of the Civil Code, they are only an invitation to conclude a contract (in accordance with Article 71 of the Civil Code).
21.(2) In matters not covered by these rules of procedure shall apply the provisions of the applicable law, including the provisions of the Civil Code